Last updated: July 13, 2026
Refund Policy
Refund handling for Zomumu Card items and digital products.
Zomumu Card items
Zomumu Card items are one-time digital interactions where Zomumu reads a submitted scene and returns a Zomumu Card when available. They are not subscriptions, stored credit, cash-value items, tradeable items, tokenized assets, investment products, or professional advice. Refunds are generally limited after successful processing or delivery unless required by law or there was a duplicate, mistaken, or failed transaction.
Zomumu Character Pack
If you cannot access a purchased Zomumu Character Pack, contact support with your Creem receipt email. The fixed pack includes 4 identity objects, 5 phone wallpapers, 4 cards, 6 reaction stickers, a manifest, and a README. We will first try to restore delivery. Because this is a fixed digital item with no subscription, cash value, resale right, tokenized-asset feature, or investment feature, refunds are generally limited after successful delivery or access unless required by law or there was a duplicate, mistaken, or failed transaction.
How to request help
Email support@zomumu.com with your Creem receipt email, purchase date, item name, and a short description of the issue. Do not include card numbers or passwords.
Processor handling
Refunds and chargebacks may be processed through Creem's Merchant of Record flow where applicable.